Return & Refund Policy
At BookTailor, we stand behind the quality of our personalized books. While each book is custom-made, your satisfaction is important to us. That’s why we offer a 14-day money-back guarantee on every order.
Money-Back Guarantee (14 Days)
If you're not completely satisfied with your book, you may request a full refund within 14 days of delivery.
How to Start a Return
- Email us at hi@booktailor.com within 14 days of delivery.
- If your book is damaged or defective, include clear photos of the issue and packaging.
- We’ll send you a prepaid return shipping label.
- Once we receive the returned book, we’ll issue a full refund to your original payment method.
Return Eligibility
To qualify for a refund:
- You must contact us within 14 days of delivery.
- If the item is damaged or defective, photo evidence is required.
What’s Not Eligible
We cannot offer refunds for:
- Returns initiated after the 14-day window
- Errors due to incorrect information submitted at the time of order
Because each book is uniquely personalized, we encourage you to double-check all order details before submitting.
Customer Support
If you have any questions about our return policy, please reach out to our support team at hi@booktailor.com.